casin Privacy Policy

1Overview and Scope

casin operates casin.bar as an online gaming platform serving players in the Philippines. This Privacy Policy describes how casin collects, uses, stores, and protects personal data provided by players during registration, identity verification, financial transactions, and general platform use.

This policy applies to all data collected through casin.bar, including through the casin mobile app and any casin-operated communication channels such as live chat and email. It does not apply to third-party websites or services that may be linked from or to casin.bar.

2Information We Collect

casin collects personal data in several contexts. The categories of data collected and the circumstances under which they arise are as follows:

casin does not collect data from minors. Players are required to confirm they are aged 21 or above during registration. If we discover that personal data has been collected from a person under 21, we will delete it without delay and close the associated account.

3How We Use Your Data

casin uses personal data collected from players for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Transaction processing — to process deposits and withdrawals in Philippine Peso, confirm payment details, and maintain accurate financial records.
• KYC and compliance — to verify your identity and age before processing withdrawals, as required for responsible and secure operation of the platform.
• Security and fraud prevention — to detect and prevent unauthorised account access, fraudulent transactions, and misuse of the platform.
• Customer support — to respond to your enquiries, resolve disputes, and assist with account issues via live chat and email.
• Platform improvement — to understand how the platform is used, identify technical issues, and improve the gaming experience.
• Responsible gaming — to monitor game activity for signs of problematic behaviour and apply responsible gaming tools where appropriate.
• Legal and regulatory obligations — to comply with applicable laws and respond to lawful requests from authorities where required.

casin does not use your personal data to send unsolicited third-party marketing. Communications from casin relate to your account, platform activity, and service updates only.

4Legal Basis for Processing

casin processes personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the Terms and Conditions you agreed to on registration, including running your account and processing transactions.
• Legitimate interests — processing carried out for security, fraud prevention, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your rights.
• Legal obligation — processing required to comply with applicable laws and respond to lawful requests from competent authorities.
• Consent — where casin relies on your consent for a specific processing activity, you may withdraw that consent at any time by contacting [email protected].

5Data Sharing and Disclosure

casin does not sell personal data to third parties. Data may be shared in the following limited circumstances:

• Payment processors — financial data is shared with payment service providers to process deposits and withdrawals. These providers are contractually bound to handle data securely.
• Identity verification services — identity and document data is shared with KYC verification providers for the purpose of confirming your identity and age.
• Game software providers — technical session data may be shared with game providers to deliver game content and maintain RNG certification.
• Legal and regulatory bodies — data may be disclosed to law enforcement, regulatory authorities, or courts where legally required.
• Platform infrastructure providers — service providers supporting hosting, security, and technical operations may process data on casin's behalf under strict data processing agreements.

6Data Retention

casin retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory obligations. The general retention periods are:

• Account and identity data — retained for the duration of your active account and for a period after account closure as required by applicable law.
• Transaction and financial records — retained for the period required to meet financial recordkeeping obligations, typically a minimum of five years from the date of the transaction.
• Game and betting activity — retained for the duration of your account and for a reasonable period after closure for dispute resolution and compliance purposes.
• Support communications — retained for the period necessary to resolve the relevant matter and for reasonable follow-up purposes.

When data is no longer required and there is no legal obligation to retain it, casin will securely delete or anonymise it.

7Security Measures

casin implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include:

• SSL encryption — all data transmitted between your device and casin.bar is encrypted using industry-standard SSL/TLS protocols.
• OTP authentication — one-time password verification is required for login from unrecognised devices and for all financial transactions.
• Access controls — access to personal data within casin is restricted to authorised personnel on a need-to-know basis.
• Session monitoring — unusual login patterns and transaction activity are monitored and flagged for review.

While casin takes these measures seriously, no system is entirely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying casin promptly at [email protected] if you suspect any unauthorised access to your account.

8Cookies and Tracking

casin uses cookies and similar technologies to operate the platform, maintain your session, and understand how the platform is used. Cookies used by casin fall into the following categories:

• Essential cookies — required for the platform to function correctly, including session management and security features. These cannot be disabled without affecting platform use.
• Analytics cookies — used to understand how players navigate and use casin, helping us identify issues and improve the experience. Data collected is aggregated and not personally identifiable.
• Preference cookies — used to remember your settings and preferences across sessions.

casin does not use cookies to serve third-party advertising or to track your activity across other websites. You can manage cookie settings through your browser, though disabling essential cookies will affect your ability to use the platform.

9Your Rights

As a player in the Philippines using the casin platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact [email protected]:

• Right to access — you may request a copy of the personal data casin holds about you.
• Right to correction — you may request correction of inaccurate or incomplete personal data on your account.
• Right to deletion — you may request deletion of your personal data where there is no overriding legal requirement to retain it.
• Right to object — you may object to processing carried out on the basis of legitimate interests where your individual circumstances warrant it.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing already carried out.
• Right to data portability — you may request a copy of data you provided to casin in a structured, machine-readable format where technically feasible.

casin will respond to data rights requests within a reasonable timeframe. Verification of your identity may be required before we can action a request.

10Children and Minors

casin is strictly for adults aged 21 and above. The platform does not knowingly collect or process personal data from persons under the age of 21. Age confirmation is collected during registration and identity is verified through KYC before withdrawals are processed.

If casin discovers or is notified that an account belongs to a person under 21, the account will be closed, any funds returned subject to verification, and all associated personal data will be deleted promptly.

11Changes to This Policy

casin may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform capabilities. Material changes will be communicated to registered players via email or in-platform notification before they take effect.

The current version of this policy, along with its effective date, is always available at casin.bar/privacy-policy. Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.

12Contact and Data Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal data has been handled, you can reach casin through the following channels:

• Email: [email protected] — data enquiries are handled by our support team and escalated where required.
• Live chat: available 24/7 within the casin platform after login.
• FAQ: common questions about accounts and data are addressed on the FAQ page.

For questions about your account terms and gaming rules, see the Terms & Conditions. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.